My first appointment was in June, the day after it was discovered that I had a partially detached and torn retina. They scheduled me immediately. I went to their Lakewood office, then had two follow-up appointments at their Beachwood office. Both offices were very comfortable. The staff were very friendly and efficient. There was little wait time between my scheduled appointments and actually being seen. I was seen by Dr. Rao, who was wonderful. He explained every part of every procedure, patiently answered questions, and seemed genuinely caring and concerned.
I especially liked two aspects of my visits: 1) There is an inside waiting room where I waited for my pupil to dilate, instead of having to wait in the regular waiting room and 2) Staff kept the examining room door ajar which was less claustrophobic and restrictive.
I would highly recommend Retina Associates and Dr. Rao.