I am writing to acknowledge the outstanding assistance I received from two of your health care team members. Prior to surgery, Dawn helped me not only with scheduling my surgery but she also listened to my concerns about timing of medications and assured me that she would find a place in the schedule that would be seamless with the spacing between my meds… She was extremely knowledgeable, caring, and very reassuring. As promised my surgery was scheduled early in the morning… I am very grateful for her help and kindness.
Six days prior to my eye surgery I had extensive, unplanned dental surgery… When I arrived at your surgery center (Cleveland Eye & Laser), I was still dealing with the stitches and discomfort. I explained my situation to the nurse, Julie, who immediately gave me a dampened swab to put in my mouth since I could not drink anything prior to surgery. I was amazed that in spite of a very busy center with a number of patients there that morning that Julie returned every 15 minutes to take the swab and re-moisten it. I could not thank her enough for her compassion.
Finally, I would like to add a note of appreciation to Dr. Rao. His kind, reassuring and confident manner helped me make the decision to go forward with the surgery. He is a remarkably skilled surgeon and I am grateful to be in his care.
… I would appreciate it very much if you would convey my sincere appreciation to the people I have referenced in this letter and to your staff at Middleburg, Strongsville, and the Surgery Center. You have a top-notch team in which you can take great pride.