We hope this letter finds you and your family in good health. Everyone at RACI has been healthy and well, which is great news, but we want to make sure that our patients stay healthy as well! We feel confident that we are doing our very best to keep everyone safe and would like to remind you of the aggressive steps we are taking to help prevent the spread of COVID-19 in our offices.
Every member of RACI staff takes a health and temperature check. Anyone who exhibits symptoms consistent with the virus is asked to stay home and self-quarantine.
In accordance with CDC and AAO guidelines, we have implemented these steps: COVID-19 patient screening prior to appointments, temperature monitoring, installation of face shields for our slit lamps, thorough decontamination of commonly touched surfaces, and pre and post cleaning of exam rooms. We encourage everyone who enters our facilities to wear a mask.
All of our patients will appreciate our new appointment scheduling methods! We have increased efficiency, reduced overall wait times, and are now able to move patients through our clinic as quickly as possible. We have also made changes to our waiting rooms to allow for social distancing and have removed magazines and coffee stations for your protection.
While RACI is taking these precautions, we need YOUR help to ensure the safest environment possible by following these guidelines:
We are privileged to serve you and will continue to provide the highest level of quality retinal care and communication around COVID-19. We are all in this together!
Please call any of our offices with questions or concerns.
Retina Associates of Cleveland