It is the policy of Retina Associates of Cleveland to issue refunds on accounts where an overpayment has been made. All credit balances will be reviewed by the billing department for accuracy and the final approval will be made by the Chief Operating Officer. Overpayments made with a credit or debit card can be refunded back to the card. The patient will need to call with the card number, as we do not keep this information on file. These requests can be fulfilled within 24-48 hours. Refunds for overpayments made with a bank check will need to wait for the check to clear the bank. Every effort will be made to issue the refund within 3 business days.